Please read the following policies regarding product returns, exchanges and refunds carefully:
Return Policy: You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 30 days from the date on which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at info@getferriswheel.com or give us a call at (855) 552-6874, and we’ll be happy to help.
Return Processing: For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). Shipping charges are non-refundable.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged, and exchanges are only for exact items purchased, unless the item is no longer available.
Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s), excluding shipping charges. Please check with your customer service agent before placing your new order.
How to Request a Return/Exchange/Refund:
Email us at info@getferriswheel.com for return instructions. Please provide us with your order number, and let us know which item you’d like to return.
Refunds
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.