Frequently Asked Questions

Orders

• Can I change the shipping address on an order I already submitted?
• Can I Make Changes to the items in my order?
• Order Processing Time
• There’s a charge on my card, but I didn’t receive an order confirmation email.
• How can I cancel an order?

Shipping

• Will my order be shipped discreetly?
• Order Processing Time
• How long will my order take to arrive?
• Where will my order be shipped from?
• Which locations can you ship to?
• Why has Ferris Wheel reached out about an invalid address?

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Returns

• Returns/Exchange and Refund Policy

Account Management

• How do I log into my Ferris Wheel account?
• What is Shop Pay?
• How do I reset my password?
• How do I see my recent order history?
• How do I change my saved billing and shipping addresses?

Subscribe & Save

• How does Subscribe & Save work?
• How can I change the Shipping Address on my Subscription?
• My discount code is not working on my subscription order
• How can I skip my next Subscription payment?
• Can I change the frequency on my subscription?
• Am I able to add, remove or modify the items in my subscription?

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Customer Support

• How do I contact Ferris Wheel Customer Support?
• How do I use my promotional coupon code?